The Land Transport Authority is committed to providing exceptional customer service. Serving Our Customers remains a top priority. Customers with concerns or complaints are encouraged to utilise the Authority's formal complaints process.
To assist the Authority in effectively addressing the issue, complainants are kindly requested to provide a detailed account of the complaint, including the registration number of the vehicle or PSV driver/company involved, as well as the time, location, and date of the incident. Contact information of the complainant may be required to assist with the complaints resolution process.
