SUVA, Fiji (15 October 2024): The Land Transport Authority is issuing a strong reminder to all Public Service Vehicle (PSV) drivers to strictly follow the established code of conduct and uphold their responsibilities as public service providers. The reminder comes in response to several recent incidents and concerns from the public regarding the conduct and compliance of some PSV drivers.
LTA Chief Executive Officer Irimaia Rokosawa said these incidents highlight the need for greater awareness and strict adherence to the PSV code of conduct, as well as the importance of road safety measures for all road users, including drivers, passengers, and pedestrians.
“As per the PSV code of conduct, all drivers must behave in a civil and orderly manner. PSV drivers undergo specific training on the code during the compulsory Defensive Driving Course (DDC), which includes guidelines on treating commuters, other road users, and the public with respect and dignity.
“Drivers are expected to be courteous at all times and are strictly prohibited from using offensive language, including swearing or making remarks that are personal, sexual, or racist in nature.”
The CEO acknowledged public concerns regarding inappropriate behaviour by PSV drivers, assuring that these are taken seriously, and appropriate penalties are enforced for any breaches of the PSV Drivers Code of Conduct.
“The LTA enforces strict penalties for any breaches of the PSV Drivers Code of Conduct, as we are committed to maintaining a high standard of service and safety for all passengers.
“The Authority is urging all PSV drivers to take their roles as public transport service providers seriously, understanding the responsibility they carry in ensuring the safety, comfort, and respect of their passengers,” Mr Rokosawa said.
Mr Rokosawa said the Authority would not hesitate to hold drivers accountable for any violations of the code of conduct and would continue to work with key stakeholders in the public transport sector to ensure the code of conduct and standards expected of transport service providers were upheld.
In addition, the CEO discouraged PSV drivers, particularly taxidrivers, from selecting preferred passengers and denying services for short-run.
“Denying services for short-run requests not only goes against the principles of public service but also violates the legal obligations for public service vehicle licence holders. PSV drivers play a pivotal role in the urban mobility ecosystem, and their conduct significantly influence the overall perception of public transportation,” Mr Rokosawa said.
The CEO says the purpose of their commitment as public service providers was to cater to the needs of the general public, ensuring a convenient and accessible mode of transportation for Fijians.
Mr Rokosawa said the Authority would actively monitor and address reported incidents, and take strict actions against those found in violation of the PSV Driver Code of Conduct.
The Land Transport (Public Service Vehicles) Regulations, 2000, Regulation 32(6) states a person may hire any taxi if the taxi is permitted by this regulation to carry passengers within or to the zone which the passenger requires and the person in charge of the taxi must not refuse any person intending to hire a taxi.
Mr Rokosawa is encouraging passengers to also be mindful of their conduct in a public service vehicle as their conduct significantly contributes to the overall safety and efficiency of the service.
He says passengers can lodge their grievances and concerns against PSV drivers who refuse to provide public service with the LTA via complaints platforms including Text 582, LTA live online chat on www.lta.com.fj or email at complaints@lta.com.fj and help@lta.com.fj.
